Teller At Standard Chartered Bank Sri lanka


Post :- Teller ( job ID 408177 )
Posting Date :- 16-12-2013
Company Name :- Standard Chartered Bank Sri lanka
Salary :- Negotiable and based on the qualification, skills and performance
Location :- Colombo
Description :-
Transaction Processing (Required) –
– Process standard transactions according to approved process standards
– Escalate suspicious transactions or behavior accordingly

Transaction Processing (Excellence) –
– Consistently process transactions in a shorter amount of time, and always accurately
– Able to handle more complex/ exceptional transactions within set process standards
– Identify and escalate process improvement or cost reduction solutions
– Identify opportunities for customer to use alternative channels to meet needs e.g. Intranet site, telephone banking etc.

Generating Referrals (Required) –
– Identify customers¿ initial financial needs
– Timely resolution of basic customer queries

Generating Referrals (Excellence) –
– Refer customers to appropriate sales colleagues e.g. PFC

Customer Experience (Required) –
– Provide a consistent and professional approach to customer service

Customer Experience (Excellence) –
– Deliver an engaging experience, leading to repeated profitable business from customer

Qualifications & Skills

– Have successfully passed 3 or more subjects at the Advanced Level examination (excluding General subjects i.e: General English) OR should have completed a full professional/academic qualification           – Good communication skills

– computer literacy is a must

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