Customer Care Executive At wow.lk

wow-log

Post :- Customer Care Executive
Company Name:- www.wow.lk – Digital Commerce Lanka (Pvt) Ltd
Posting Date :- 10-01-15
Closing Date :- 20-01-15

Job Details
Digital Commerce Lanka (Pvt) Ltd is one of the leading companies in the e-commerce industry in Sri Lanka that manages and operates www.wow.lk. The company is an associate company of Sri Lanka’s leading telecommunications company Dialog Axiata PLC.
You will develop your Communication Skills by building diverse, collaborative relationships with new and existing customers to develop consumer preferred solutions and to fulfill the requirements of the Customers. Also to ensure that the Company delivers the highest standards of service to customers while directly dealing with customer inquiries by maximizing Customer Satisfaction.
Job Accountabilities
– Handling Inbound & Outbound Calls
– Entering Customer Call Information
– Provide Customers with product and service information when necessary
– Handle Customer Inquiries while identifying & escalating Priority Issues
– Determining Inquiries and attend to them efficiently
– Serve the walk-in Customers while maintaining and following the Standards of the Company

Key Competencies
– Good proficiency in English, Written and Verbal Communication Skills
– Professional Personality and demonstrated commitment to provide excellent Customer Service
– Demonstrated ability to effectively resolve customer Inquiries
– Minimum 1 to 2 years’ Experience in a Call Center & Front Office – Customer Service
– Good team player with demonstrated ability to contribute to and foster a positive team environment
– Good Interpersonal skills, Attentiveness and active problem solving skills
– Be Friendly, Charismatic, Punctual & Energetic
– Have a personality that works well in a team and thrives on people interaction Willingness to work roster basis; Monday to Saturday
If you meet the above prerequisites please forward your CV with a recent photo to reach us within seven days of the advertisement to

Apply Email :-hr@anything.lk

Apply Post :-
Digital Commerce Lanka (Pvt) Ltd (www.wow.lk),
176/1 Thimbirigasyaya Road,
Colombo 5.

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