Customer Care Executive At Mobitel

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Post :- Customer Care Executive (Call Center)
Company Name:- Mobitel (Pvt) Ltd.
Posting Date :- 18-02-15
Closing Date :- 03-03-15

Salary And Other Benefits:-
The above position will carry an attractive remuneration package commensurate with qualifications and experience.

Job Details
In taking on the challenge to transform the local telecommunication sector to be on par with the global standards, Sri Lanka Telecom Mobitel is currently in the process of diversifying into new avenues of growth. As we continue to offer innovative communication solutions to our customers, we seek proactive team players to join and add value to our service.
Job Role
– Ensure all assigned targets of the call center are maintained within specified time period.
– Handle telephone inquiries related to inbound & outbound services.
– Ensure all complaints are logged on a timely manner and inquiries are resolved effectively.
– Improve customer relations and maintain an exceptionally high standard of service with emphasis on telephone etiquettes.
– Collate customer feedback, suggestions & forward same to relevant divisions.
Qualifications and Experience
– Passed G.C.E (A/L) examination, with a distinction in English language at the G.C.E (O/L) examination.
– Minimum one year of experience in Contact Center, Hospitality Industry would be an added advantage.
– Be highly organized, proactive and energetic with a positive attitude.
– Must be competent in Microsoft Office Packages. (MS Word, Excel, Power Point)
– Possess good telephone ethics.
– Team player with ability to interact with staff at all levels.
– Excellent inteipersonal and communication skills in English and Sinhala. Knowledge of Tamil would be an added advantage.

Please forward your resume, complete with contact details of 2 non – related referees within 7 days of this advertisement
Apply Email :- career@mobitel.lk

Apply Post :-
Head of Human Resources,
Mobitel (Pvt) Ltd.,
108, W.A.D. Ramanayake Mawatha,
Colombo 02

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